Terms of Service
Last updated: June 3, 2026 · Version 2.1
These Terms of Service (the “Terms” or the “Agreement”) form a legally binding agreement between the Operator of Transable (the “Operator”, “we”, “us”, “our”) and any person who uses the Service (the “User”, “you”, “your”). By creating an account, purchasing a plan, or using the Service you confirm that you have read, understood, and accept these Terms. If you do not agree, do not use the Service.
1. Operator Identification
Transable is operated by the person or entity identified as the operator, merchant, seller, or service provider on the Service, in the checkout flow, invoice, payment confirmation, order form, legal information section, or other transaction document provided to the User at or before purchase. Until more detailed legal or merchant information is published on the Service or provided during checkout, Users may contact the Operator at [email protected].
2. Definitions
2.1. “Service” — the Operator’s software product providing automated (machine) translation of web-page content, including its code, user interface, translation widget, server infrastructure, cache, API, and related components (Transable).
2.2. “Machine Translation” — translation produced automatically by software and/or algorithmic means, including machine-learning systems and neural networks, without required human involvement.
2.3. “Source Content” — textual or other content of web pages to which the Service is applied and which is not created by or owned by the Operator.
2.4. “Translated Content” — the result of applying Machine Translation to Source Content.
2.5. “Usage Limits” — the quantitative and qualitative restrictions on use of the Service, as set out in these Terms, on the pricing page, at checkout, in the account dashboard, or (for Enterprise) in a separate written agreement.
2.6. “Consumer” — a natural person using the Service for purposes outside their trade, business, craft, or profession.
2.7. “Business User” — a User who uses the Service for business, commercial, professional, organizational, or work-related purposes.
2.8. “Applicable Law” — the law applicable at the Operator’s place of residence/establishment, excluding its conflict-of-laws rules, together with any mandatory law that protects the User as a Consumer.
2.9. “AS IS” — provision of the Service in its current state and availability, without warranties of any kind.
3. Subject of the Agreement
3.1. These Terms govern access to and use of the Service.
3.2. The Service is a technical Machine Translation tool. The Operator is not the author, publisher, source, or rights holder of the Source Content and does not control it.
4. Acceptance and Changes
4.1. These Terms are accepted upon any use of the Service or purchase of a plan.
4.2. The Operator may amend these Terms; the current version is published with its date. Continued use after changes take effect constitutes acceptance. For Consumers, material changes are communicated as required by Applicable Law.
5. Right to Use (License)
5.1. Subject to these Terms and to payment of any applicable fees, the Operator grants a limited, non-exclusive, revocable, non-transferable right to use the Service for its intended purpose.
5.2. All intellectual property in the Service belongs to the Operator and/or its licensors.
6. Plans, Fees and Subscriptions
6.1. The Service may be offered under free, trial, paid, or custom plans.
6.2. Basic and Advanced are standard paid subscription plans.
6.3. The current price, included limits, billing period, features, and key commercial terms for Basic and Advanced are displayed on the Service, pricing page, main page, checkout page, or account dashboard at the time of purchase.
6.4. By purchasing a paid plan, the User agrees to the price, billing period, usage limits, plan description, and commercial terms shown at checkout or on the relevant pricing page.
6.5. Subscription fees are charged in advance for the selected billing period unless stated otherwise.
6.6. Taxes, payment provider fees, bank fees, or currency conversion fees may apply depending on the User’s location and payment method.
6.7. The Operator may change prices, plan features, or limits prospectively. Changes should not reduce the already paid billing period unless required for security, stability, supplier restrictions, legal compliance, abuse prevention, or agreed by the User.
7. Billing, Renewal and Cancellation
7.1. Where auto-renewal is disclosed at checkout, paid subscriptions renew automatically at the end of each billing period until cancelled.
7.2. Unless the subscription is cancelled, the User authorizes the Operator and/or its payment provider to charge the applicable renewal fee at the start of each new billing period, at the then-current price disclosed to the User.
7.3. To avoid the next renewal charge, the User must cancel before the current billing period ends.
7.4. Cancellation may be available through account settings, through the relevant payment provider, or by contacting support at [email protected].
7.5. If a renewal payment or other payment fails, the Operator may suspend, downgrade, restrict, or terminate access until the payment is resolved.
7.6. Cancellation stops future renewals but does not automatically refund the current billing period; refunds remain governed by the Refund Policy.
7.7. The User is responsible for keeping payment and billing details accurate and up to date.
8. Enterprise
8.1. Enterprise plans are custom plans.
8.2. Enterprise price, limits, service scope, billing terms, support terms, usage volume, number of seats, integrations, technical setup, security requirements, and special conditions are agreed separately in writing.
8.3. Written agreement may include email confirmation, invoice, order form, commercial offer, separate agreement, or other written confirmation accepted by both sides.
8.4. If Enterprise-specific written terms conflict with these general Terms, the Enterprise-specific terms prevail only for that Enterprise customer and only to the extent of the conflict.
8.5. Enterprise access may require onboarding, prepayment, security review, custom technical setup, or separate approval.
8.6. Enterprise fees, setup fees, onboarding fees, prepaid usage packages, and custom services are non-refundable unless separately agreed in writing or required by mandatory law.
9. Refund Policy
9.1. General Rule. Unless mandatory Applicable Law requires otherwise, all fees are final and non-refundable once the relevant billing period has started, except where the Operator voluntarily approves a partial refund under this Refund Policy.
9.2. Refund Request Window. Unless mandatory Applicable Law requires otherwise, refund requests must be submitted within 14 calendar days from the relevant initial purchase, renewal charge, or other paid transaction. Unless mandatory Applicable Law requires otherwise, no refund is available after the 14th calendar day following the relevant charge.
9.3. Maximum Refund Amount. Unless mandatory Applicable Law requires otherwise, any approved refund will not exceed 50% of the amount actually paid for the relevant billing period or transaction.
9.4. Business Users. For Business Users, all fees are final and non-refundable except where expressly agreed in writing by the Operator or required by mandatory law. The Operator may, at its sole discretion, approve a partial refund as a goodwill gesture. Any voluntary refund for a Business User must be requested within 14 calendar days of the relevant charge and must not exceed 50% of the amount actually paid for the relevant billing period.
9.5. Consumers. For Consumers, this Refund Policy does not limit mandatory consumer rights. If mandatory consumer law gives a Consumer stronger withdrawal, cancellation, refund, or digital service rights, those rights prevail. Unless mandatory consumer law requires otherwise, Consumers must request any refund within 14 calendar days of the relevant charge, no refund is available after the 14th calendar day, and any approved refund will not exceed 50% of the amount actually paid for the relevant billing period.
9.6. Reason for Limited Refunds. Refunds are limited because the Operator may incur immediate and non-recoverable costs after purchase, including payment processing fees, sales, referral or customer acquisition commissions, infrastructure costs, API costs, machine translation provider costs, fraud-prevention costs, and support costs. This explanation does not limit mandatory consumer rights.
9.7. Usage-Based Reduction or Denial. The Operator may deny or reduce a refund if the User has materially used the Service, consumed included limits, used API credits, generated third-party costs, violated these Terms, abused the refund policy, engaged in fraud, initiated chargeback abuse, or purchased an Enterprise/custom plan with separate written terms.
9.8. Refund Calculation. Refunds are calculated only from the amount actually paid for the relevant billing period or transaction. Unless mandatory law requires otherwise, refunds exclude taxes, payment processor fees, bank fees, currency conversion fees, chargeback fees, third-party provider costs, consumed credits, consumed API usage, setup fees, onboarding fees, and custom service fees.
9.9. Refund Method. Refunds are issued to the original payment method where technically possible. Processing time depends on the payment provider and the User’s bank.
9.10. Cancellation vs Refund. Cancellation of a subscription and a refund request are separate actions. Cancelling a subscription stops future renewals but does not automatically create a right to a refund for the current billing period.
10. Immediate Access to Digital Services
10.1. Transable is a digital service that may be made available immediately after purchase.
10.2. By purchasing a paid plan, the User may receive immediate access to translation functionality, API usage, infrastructure resources, and third-party provider services.
10.3. Where legally required, Consumers may be asked during checkout to expressly request immediate access to the digital service and acknowledge that their statutory withdrawal right may be limited, reduced, or lost once performance begins, where permitted by law.
10.4. Where required by Applicable Law, checkout may include a separate consent checkbox, which must not be pre-ticked, by which the User requests immediate access to the digital service and acknowledges that statutory withdrawal rights may be limited, reduced, or lost once performance begins.
11. Machine Translation — No Accuracy Warranty
11.1. Translated Content is produced automatically and may contain errors, inaccuracies, omissions, distortions of meaning, incorrect terminology, and grammatical or contextual defects, including material ones.
11.2. To the maximum extent permitted by Applicable Law, the Operator does not warrant the accuracy, completeness, reliability, suitability, or equivalence of Translated Content to the Source Content, and is not liable for any consequences of using or being unable to use it.
11.3. Translated Content is not an official, certified, legal, medical, financial, or other professional translation and must not be relied upon as such.
12. Intellectual Property and Third-Party Content
Ownership of Source Content and Translated Content, the User’s content rights and responsibilities, and the Operator’s rights in the Service are addressed in Section 25 (Customer Content and Translated Output) and Section 26 (Illegal Content, CSAM, and Customer Responsibility). Legitimate rights-holder requests may be sent to [email protected].
13. Acceptable Use
The User agrees not to:
- upload, submit, translate, cache, host, display, link to, distribute, or make available any child sexual abuse material, child sexual exploitation material, sexual content involving minors or appearing to involve minors, non-consensual intimate content, human trafficking or exploitation content, terrorist content, malware, phishing, scams, illegal goods or services, or any content that is unlawful, abusive, exploitative, infringing, defamatory, privacy-violating, or otherwise creates legal, safety, reputational, operational, or technical risk for the Operator;
- use the Service in violation of Applicable Law or third-party rights;
- use VPNs, proxies, hosting infrastructure, server infrastructure, automated systems, or anonymizing tools to abuse the Service, bypass limits, hide attacks, conduct scraping, perform automated bulk access, evade enforcement, commit fraud, or create excessive load (ordinary, legitimate VPN use is not prohibited);
- create excessive load, interfere with the Service, or conduct attacks (including DoS/DDoS);
- decompile, reverse-engineer, copy, or create derivative software from the Service, except as permitted by Applicable Law;
- resell, sublicense, or provide access to the Service to third parties without the Operator’s written consent.
A breach is grounds for immediate suspension or termination of access without prior notice.
14. Usage Limits
14.1. Basic and Advanced limits are displayed on the pricing page, main page, checkout page, or account dashboard.
14.2. Limits may include translated pages, characters, words, requests, domains, projects, cache access, API calls, seats, translation volume, or other technical/commercial restrictions.
14.3. Enterprise limits are agreed separately in writing.
14.4. The Operator may enforce technical limits to prevent abuse, overload, fraud, scraping, automated bulk access, circumvention, account sharing abuse, or security risks.
14.5. The Operator may apply emergency temporary limits for security, supplier limits, cost control, system stability, or legal compliance.
14.6. For paid Users, material long-term reductions to core paid limits should apply prospectively where reasonably possible, unless required for security, supplier restrictions, legal compliance, cost control, abuse prevention, or technical necessity.
15. Accounts
15.1. Users may need an account to access paid features.
15.2. Users must provide accurate account, billing, and contact information.
15.3. Users must keep login credentials secure.
15.4. Users are responsible for activity under their account unless caused by the Operator’s fault or unlawful access not attributable to the User.
15.5. The Operator may suspend, restrict, downgrade, or terminate accounts for non-payment, fraud risk, abuse, security risk, violation of Terms, excessive load, circumvention of limits, or legal compliance.
15.6. Account sharing may be restricted depending on the plan.
16. Third-Party Providers
16.1. The Service may rely on third-party providers, including hosting, cloud infrastructure, analytics, payment processing, fraud prevention, security, logging, email, customer support, and machine translation providers.
16.2. Payment processing may be handled by third-party payment providers. Their own terms, privacy notices, payment rules, and refund processing rules may apply.
16.3. The Operator is not responsible for third-party services, outages, processing delays, or provider-side failures except to the extent required by Applicable Law.
16.4. Machine translation output may depend on third-party systems and may be inaccurate, incomplete, delayed, or unavailable.
17. Personal Data
17.1. Personal data processing may be described in a separate Privacy Policy if published on the Service. Until a separate Privacy Policy is published, this section explains the basic categories of data that may be processed.
17.2. Data categories may include IP address, session identifiers, account information, email address, billing identifiers from payment providers, subscription status, usage logs, technical diagnostics, request metadata, Source Content submitted or made available for translation, Translated Content, cache data, support communications, and security logs.
17.3. Purposes include operating the Service, providing machine translation, managing accounts, enforcing limits, preventing abuse, preventing fraud, billing, support, debugging, analytics, improving reliability, security, and legal compliance.
17.4. Source Content and Translated Content may be temporarily processed, transmitted, cached, stored, or sent to third-party infrastructure or machine translation providers where necessary to provide the Service.
17.5. The Operator does not sell personal data.
17.6. The Operator may share data with third-party providers only where necessary to provide, secure, bill, support, or legally operate the Service.
17.7. Retention periods may vary depending on data type, technical needs, billing records, security requirements, legal obligations, and dispute resolution needs.
17.8. The Service may store or cache the translated HTML and SEO pages it generates. Proxied external resources — such as images, media, scripts, styles, fonts, documents, and other page resources — may instead be fetched, transmitted, temporarily buffered, rendered, transformed, or delivered on demand without permanent storage, unless expressly stated or required by Applicable Law. The Operator may keep request metadata and technical logs for security, debugging, billing, abuse prevention, legal compliance, and disputes.
17.9. Users may contact the Operator regarding privacy questions at [email protected].
18. Age
18.1. The Service is not intended for children under the minimum age required to consent to online services in their jurisdiction.
18.2. If no specific age applies, Users must be at least 16 years old or use the Service with the consent and supervision of a parent or legal guardian.
19. “AS IS” and Disclaimer of Warranties
19.1. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS.
19.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
20. Availability — No Uptime Guarantee
20.1. The Operator does not guarantee continuous, uninterrupted, or fault-free availability.
20.2. To the maximum extent permitted by Applicable Law, the Operator is not liable for any downtime, interruptions, delays, data loss, or other consequences of unavailability, and is not obliged to give prior notice of any suspension or discontinuation of the Service.
21. Limitation of Liability
21.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFIT, DATA, GOODWILL, OR OPPORTUNITY, ARISING IN CONNECTION WITH THE SERVICE, INCLUDING FROM TRANSLATION INACCURACY OR DOWNTIME.
21.2. To the maximum extent permitted by Applicable Law, the Operator’s total aggregate liability for all claims relating to the Service is limited to the amount (if any) the User actually paid for the Service in the 12 months preceding the event giving rise to the claim.
22. Indemnification
The User (except Consumers, to the extent prohibited by Applicable Law) agrees to indemnify and hold the Operator harmless from any claims, damages, costs, and expenses (including reasonable legal fees) arising from the User’s breach of these Terms, Applicable Law, or third-party rights.
23. Force Majeure
The Operator is not liable for failure caused by events of force majeure, including natural disasters, acts of war or authorities, failures of communications, power, or third-party infrastructure, cyberattacks, and pandemics.
24. Suspension and Termination
The Operator may, at its discretion, suspend or discontinue the Service (in whole or in part) with or without notice, to the maximum extent permitted by Applicable Law. Provisions that by their nature should survive termination — including Sections 9, 11, 12, 19, 20, 21, 22, 25, 26, 27, 28, and 29 — continue to apply.
25. Customer Content and Translated Output
25.1. The Operator does not claim ownership of Source Content. The User or the relevant rights holder retains all rights in it.
25.2. The User is responsible for having all rights and permissions to submit, access, process, translate, display, publish, and use Source Content through the Service.
25.3. Translated Content may depend on and reflect Source Content. To the extent any rights in Translated Content can be owned or assigned under Applicable Law, subject to payment and compliance with these Terms, the User may use Translated Content generated from the User’s own Source Content for their own websites, SEO pages, business purposes, and internal or external use.
25.4. The Operator retains all rights in the Service, software, code, translation widget, API, infrastructure, algorithms, workflows, templates, technical configuration, caches, databases, logs, analytics, and operational materials.
25.5. The Service may store or cache the translated HTML and SEO pages it generates, whereas proxied external resources — such as images, media, scripts, styles, fonts, documents, and other page resources — may be fetched, transmitted, temporarily buffered, rendered, transformed, or delivered on demand without permanent storage, unless expressly stated in the User’s plan or required by Applicable Law.
25.6. Unless expressly included in the User’s plan, required by Applicable Law, or agreed separately in writing, the Operator is not required to provide bulk export, database dumps, copies of cached pages, SEO page files, raw translation files, logs, internal formats, API records, technical configuration, or infrastructure data.
25.7. After cancellation, expiration, suspension, or termination, access to Translated Content through the Service, dashboard, API, cache, or hosted functionality may be limited or discontinued unless required by law or agreed in writing.
25.8. For Enterprise customers, export rights, data delivery, migration assistance, post-termination access, format, deadlines, fees, and support obligations must be agreed separately in writing.
26. Illegal Content, CSAM, and Customer Responsibility
26.1. The User is solely responsible for all Source Content, Translated Content, hosted translated pages, SEO pages, HTML, images, media, files, links, metadata, scripts, styles, product descriptions, claims, offers, and any other content or resources submitted to, processed by, cached by, stored by, rendered by, hosted through, displayed through, or published using the Service (collectively, “Customer Content”).
26.2. The Operator acts only as a technical service provider and does not author, create, approve, endorse, verify, monitor, moderate, select, solicit, or control Customer Content merely because the Service translates, processes, caches, stores, renders, optimizes, hosts, or delivers it.
26.3. The User must not submit, process, translate, cache, host, display, publish, link to, distribute, or make available any illegal, abusive, exploitative, infringing, harmful, or prohibited content, including child sexual abuse material, child sexual exploitation material, sexual content involving minors or appearing to involve minors, non-consensual intimate content, human trafficking or exploitation content, terrorist or extremist content, unlawful hate content, violent threats, malware, phishing, scams, illegal goods or services, defamatory content, privacy-violating content, or content that infringes intellectual property or third-party rights.
26.4. The User represents and warrants that all Customer Content is lawful, accurate, non-infringing, compliant with all applicable laws and third-party rights, and suitable for the User’s website, products, services, industry, and target markets.
26.5. The Operator has no obligation to host, process, preserve, or continue displaying any Customer Content and may immediately remove, block, disable, refuse to process, suspend, restrict, report, preserve, or disclose Customer Content, account information, logs, technical data, and related records if the Operator reasonably believes that the content or use of the Service may violate these Terms, Applicable Law, third-party rights, payment provider rules, hosting provider rules, security requirements, or create legal, safety, reputational, operational, or technical risk.
26.6. Without limiting the above, if the Operator becomes aware of suspected child sexual abuse material, child sexual exploitation material, exploitation of minors, or other serious illegal content, the Operator may immediately disable access, suspend the account, preserve relevant records, report the matter to competent authorities, hotlines, hosting providers, payment providers, NCMEC/CyberTipline where applicable, or other legally authorized bodies, and cooperate with lawful investigations or takedown requests.
26.7. Technical storage, caching, translation, rendering, hosting, indexing, delivery, or optimization of Customer Content does not make the Operator the author, publisher, editor, advertiser, seller, owner, or endorser of that content, and does not mean the Operator endorses or assumes responsibility for it.
26.8. The User is solely responsible for all claims, notices, takedown requests, investigations, penalties, losses, damages, chargebacks, disputes, and legal costs arising from Customer Content or the User’s use of the Service, including claims involving CSAM, illegal content, intellectual property, privacy, publicity rights, consumer protection, advertising law, product claims, regulated goods or services, defamation, marketplace rules, or third-party rights.
26.9. The User must indemnify and hold the Operator harmless from all such claims, damages, penalties, costs, and reasonable legal fees to the maximum extent permitted by Applicable Law, except for Consumers where prohibited by mandatory law.
26.10. Nothing in this section limits the Operator’s right to comply with legal obligations, remove or report illegal content, cooperate with authorities, or take emergency action to protect children, victims, users, third parties, the Service, and the Operator.
27. Notice and Action
27.1. Upon receiving a credible complaint, takedown notice, abuse report, provider notice, authority request, or internal detection related to illegal, harmful, infringing, CSAM, exploitative, fraudulent, or prohibited Customer Content, the Operator may immediately and without prior notice temporarily or permanently block, disable, remove, restrict, suspend, refuse to proxy, or stop serving the relevant content, URL, resource, page, domain, project, account, or customer access.
27.2. The Operator may preserve relevant logs, metadata, account information, payment identifiers, request records, timestamps, and technical evidence for investigation, legal compliance, abuse prevention, dispute resolution, and cooperation with providers or authorities.
27.3. Where required by Applicable Law, the Operator will report suspected CSAM, child exploitation, or other serious illegal content to competent authorities, hotlines, NCMEC/CyberTipline where applicable, hosting providers, payment providers, or other legally authorized bodies.
27.4. The Operator may choose not to notify the User before or after taking action where notice could create legal, safety, security, victim-protection, evidence-preservation, fraud, or investigation risks.
27.5. No refund, credit, compensation, or liability arises from good-faith moderation, blocking, removal, reporting, suspension, or preservation actions taken under this section, except where mandatory Applicable Law requires otherwise.
27.6. Abuse, takedown, or illegal-content reports may be sent to [email protected] or to any abuse or legal contact published on the Service. Reports should include the URL, domain, page, or resource concerned, a description of the alleged issue, the legal reason, any available evidence, and the reporter’s contact details.
27.7. The Operator may determine, in its reasonable and good-faith judgment, whether Customer Content appears to violate these Terms, Applicable Law, third-party rights, or provider rules, or creates legal, safety, security, reputational, operational, or technical risk, and is not required to obtain a court order or final legal determination before taking protective, moderation, suspension, blocking, preservation, refusal-to-proxy, or reporting actions. Such actions are risk-control measures and do not necessarily constitute a final legal determination that the content is illegal.
28. Consumer Rights
28.1. Nothing in these Terms excludes or limits mandatory consumer rights.
28.2. If the User is a Consumer, some exclusions, limitations, cancellation rules, refund rules, dispute rules, or liability limitations may not apply to the extent prohibited by mandatory law.
28.3. If any provision is invalid or unenforceable against a Consumer, it applies only to the maximum extent permitted by law, and the rest of the Terms remain in effect.
29. Governing Law and Disputes
These Terms are governed by Applicable Law. Disputes are subject to the competent courts at the Operator’s place of residence/establishment, unless mandatory consumer-protection rules grant the Consumer the right to bring proceedings at their place of residence. The parties will attempt amicable resolution first.
30. Final Provisions
30.1. Severability. If any provision is invalid, the rest remain in force and the invalid one is replaced by a valid provision closest to its intent.
30.2. No waiver. Failure to enforce a right is not a waiver of it.
30.3. Entire agreement. These Terms — together with the plan details shown at checkout and any applicable Enterprise written terms — constitute the entire agreement regarding the Service and supersede prior arrangements.
30.4. Notices. All notices shall be sent to [email protected].
Operator: Transable — [email protected]